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Speeches can be delivered in English, French or Portuguese to fit your audience's preferences.
Below is a list of presentations I delivered in the past, either on stage or online.
Annual MSc Strategic Marketing MasterClass
2018 Customer Experience: Growth hiding in plain sight
2017 The future of Customer Experience Insight
2016 Customer Experience Measurement Best Practice
CRM World Club Meet & Work III
Moscow, 20th March 2018
Participated to the Devino Telecom-led CRM World Club's (Russia's leading customer-centric professional community) very first international event.
"Supercharging your CRM and business change with the VoC"
European CX Forum 2017
London, 12th October 2017
Unveiled a conceptual framework and tips on carrying out a customer experience driven business transformation project.
"It's TIME to deliver"
CX Marketing Summit
London, 15th March 2018
One of London's leading CX conferences.
I explored ways to avoid the most common pitfalls for CX Programmes
"Harnessing the REAL power of your Voice of the Customer"