Blog

Next Practice Strategy

Customer experience in the era of 3.0 FinTech

This article on FinTech was oringinally published on the CX Network. If you want to read another article on FinTech, you can read my take on the future of the ATM. The 3rd generation of...
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Case Study Disruptive Next Practice

Defining the new normal with AI: How the Nordics are transforming CX

This article was first published on the CX Network. It was later re-published on the AI Intelligent Automation Network. What can global organisations learn from the AI-road being paved by Nordea and Nordic Choice Hotels?...
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Implementation Strategy

3 success factors when implementing customer experience best practice*

This article was first published on Nunwood.com - the Customer Experience Blog. It is the exclusive property of KPMG Nunwood, part of KPMG in the UK. [KPMG Nunwood believes] in identifying the driving forces behind...
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Uncategorized

Beyond Cheese and Chocolate: Learning from Customer Experience Best Practice in Switzerland*

This article was first published on Nunwood.com - the Customer Experience Blog. It is the exclusive property of KPMG Nunwood, part of KPMG in the UK. It was re-published on Engage Customer. Year after year,...
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Management Strategy

Six Pillars for your road to excellence – Characteristics of brilliant customer experiences*

This content was first published on KPMG Denmark Customer Insight blog. It is based around KPMG Nunwood's proprietary framework on customer experience management. All over the world, Executive Boards have a constant focus on unveiling...
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