February 2, 2018 Do AI and text analytics bring the death of surveys? It’s a new world of customer feedback measurement, but is it out with the old and in with the new, or can traditional and…
November 6, 2017 Designing memorable dining experiences through the finest of technology The latest tech is helping to streamline CX in the hospitality industry, but what are some of the key players to look at to…
September 25, 2017 Customer Experience in the era of FinTech 3.0 The 3rd generation of FinTech is fantastic news for customer experience in niche segments, says CX expert Gustavo Imhof. The surge of technology-savvy and customer-centric…
July 8, 2017 Defining the new normal with AI: How the Nordics are transforming CX What can global organisations learn from the AI-road being paved by Nordea and Nordic Choice Hotels? Every now and then, I find myself discussing…
April 3, 2016 The Uncanny Customer Experience Strategy: April Fools’ Day April 1st is the most dreaded of days for the tech-savvy and early adopters of innovations: April Fools’ Day, the preferred day for hoaxes…
