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5 Reasons Why Live Agents Love, Not Hate, Chatbots

This was originally written during my tenure at Yellow Messenger, a cutting-edge conversational AI platform. In any organization, whenever the front-line customer support staff hear that leadership is considering chatbot technology, there’s one fear that spreads like wildfire: “our jobs are at risk!” It’s completely understandable, humans fear the unknown and, on the face of […]

Cognitive AI Chatbots are enabling communication (and e-commerce) to revert back to its roots: Conversations

This was originally written during my tenure at Yellow Messenger, a cutting-edge conversational AI platform. In its 5 million years of existence on Earth, humankind has radically transformed, at an ever-increasing pace. It is generally acknowledged that we have transformed our lives more in the last 100 years than we have over all those millions […]

Everyone Deserves an AI-enabled Personal Shopping Assistant

This article was written during my tenure at Yellow Messenger, a cutting-edge conversational AI platform. Retail brands of all sizes have been working hard to make their customers feel like queens and kings. Some go the extra mile of delivering an exclusive, dedicated, and tailored experience that makes the shopper, feel like they are the […]