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Speeches can be delivered in follow English, http://westwicklowfestival.com/wp-cron.php?doing_wp_cron=1528746664.4755389690399169921875 French or buy generic Gabapentin Portuguese to fit your audience's preferences.

Below is a list of presentations I delivered in the past, either on stage or online.

CRM World Club Meet & Work III - Moscow, 20th March 2018

Participated to the Devino Telecom-led CRM World Club's (Russia's leading customer-centric professional community) very first international event.

"Supercharging your CRM and business change with the VoC"

titlepage CRM Russia
CXMarketingSummit

European CX Forum 2017 - London, 12th October 2017

Unveiled a conceptual framework and tips on carrying out a customer experience driven business transformation project.

"It's TIME to deliver"

CX Marketing Summit - London, 15th March 2018

One of London's leading CX conferences.

I explored ways to avoid the most common pitfalls for CX Programmes

"Harnessing the REAL power of your Voice of the Customer"

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MSc Strategic Marketing - MasterClass 2016

Customer Experience Measurement Best Practice

MSc Strategic Marketing - MasterClass 2017

The future of Customer Experience Insight

WEBINAR: B2B Customer Experience - Winning in the moments that matter (2017)

I was invited to co-host KPMG Nunwood's webinar on their first B2B report based on their Customer Experience Excellence research in the B2B space spanning across 6 industries in both the UK and the US.

In the webinar, beyond answering questions from the audience, I covered the following topics

  • Case study on Dell
  • The Decision Making Unit and how to successfully influence their behaviours in B2B Relationships
  • The current performance of businesses across industries in delivering the Six Pillars of Customer Experience
  • The key relationship models in the B2B space, their prevalance across industires and which model delivers best value to clients