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Speeches can be delivered in follow English, http://westwicklowfestival.com/wp-cron.php?doing_wp_cron=1528746664.4755389690399169921875 French or buy generic Gabapentin Portuguese to fit your audience's preferences.
Below is a list of presentations I delivered in the past, either on stage or online.
CRM World Club Meet & Work III - Moscow, 20th March 2018
Participated to the Devino Telecom-led CRM World Club's (Russia's leading customer-centric professional community) very first international event.
"Supercharging your CRM and business change with the VoC"
European CX Forum 2017 - London, 12th October 2017
Unveiled a conceptual framework and tips on carrying out a customer experience driven business transformation project.
"It's TIME to deliver"
CX Marketing Summit - London, 15th March 2018
One of London's leading CX conferences.
I explored ways to avoid the most common pitfalls for CX Programmes
"Harnessing the REAL power of your Voice of the Customer"
MSc Strategic Marketing - MasterClass 2016
Customer Experience Measurement Best Practice
MSc Strategic Marketing - MasterClass 2017
The future of Customer Experience Insight
WEBINAR: B2B Customer Experience - Winning in the moments that matter (2017)
I was invited to co-host KPMG Nunwood's webinar on their first B2B report based on their Customer Experience Excellence research in the B2B space spanning across 6 industries in both the UK and the US.
In the webinar, beyond answering questions from the audience, I covered the following topics
- Case study on Dell
- The Decision Making Unit and how to successfully influence their behaviours in B2B Relationships
- The current performance of businesses across industries in delivering the Six Pillars of Customer Experience
- The key relationship models in the B2B space, their prevalance across industires and which model delivers best value to clients